As a trusted local florist serving households and businesses across Westminster, Flower Delivery Westminster promises only the freshest floral arrangements for every order. We understand that the joy of a memorable gift lies in its quality, which is why we stand behind our fresh flowers guarantee for all customers in the Westminster area.
We take great care in arranging and packaging your flowers to ensure they arrive in pristine condition. However, if your order is damaged upon delivery, please notify us within 24 hours of receipt. Providing photos of the damaged flowers and packaging will help us resolve your issue quickly. We will assess the situation and offer a suitable resolution, which may include a full replacement or a refund for the affected item(s).
At Flower Delivery Westminster, we guarantee the freshness and quality of your blooms for a minimum of five days from the time of delivery when care instructions are followed. If your flowers do not meet our freshness standard during this window, please contact us immediately with supporting images. Our team will investigate and, where necessary, process a replacement bouquet or a refund according to your preference.
Your satisfaction is our top priority. In the rare event that your flowers fall short of our promised standards—whether due to damage or lack of freshness—please reach out as soon as possible. We offer two straightforward options:
Once we have assessed your case, we will confirm your preferred resolution and keep you informed throughout the process.
We believe in transparent, attentive customer service. If you have a complaint regarding your flower delivery experience—be it quality, delivery timing, or any other aspect—please contact us directly within 48 hours of your order’s arrival. Our customer care team will record your feedback and work promptly to investigate and resolve your complaint to your satisfaction.
To help us address your concern efficiently, please include your order reference and details of the issue. Our team aims to respond to all complaints within one business day and to resolve them as quickly as possible.
Flower Delivery Westminster takes pride in serving our neighbours and the wider community. Our reputation is built on reliability, fresh beautiful flowers, and responsive customer care. We are committed to making every experience positive for both household and business clients. If you ever face an issue with your order, please know that your satisfaction—and our local reputation—matters deeply to us.
Thank you for choosing Flower Delivery Westminster. For questions or to begin a returns, refunds, or complaints process, simply reach out to our team—your happiness with our fresh flowers is always guaranteed in Westminster.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
