Welcome to Flower Delivery Westminster. These Terms & Conditions explain your rights and obligations when ordering flowers and related products via our UK-based online flower delivery service, aimed at customers within Westminster and the surrounding areas. Please read these Terms & Conditions thoroughly before placing an order, as by using our services you confirm your agreement to be bound by these terms. If you do not accept any part of these terms, you must not use our online delivery service.
These Terms & Conditions apply to the use of our online flower delivery platform, for the purchase and delivery of flowers and related arrangements within Westminster and neighbouring areas. Our services are specifically tailored for customers located in, or delivering to, these locations. These terms apply to all users, including individuals, businesses, or entities placing orders with Flower Delivery Westminster.
2.1. You must be aged 18 or over to place an order on our website.
2.2. You may select from our range of floral products, specifying the delivery address within Westminster or surrounding postcodes.
2.3. Once you have finalised your selection, you will be guided through our secure checkout process, where you can review and confirm your order.
2.4. By confirming your order, you acknowledge that you have read and agreed to these Terms & Conditions.
2.5. After placing your order, you will receive an order confirmation message onscreen and, where provided, by SMS or through the order summary page. This confirmation indicates that we have received your order request but does not yet constitute acceptance of your order.
2.6. Orders are subject to availability and acceptance by us. In rare cases where a product is unavailable, we will contact you to discuss alternatives or arrange a refund.
2.7. We reserve the right to decline an order for any reason, for example if we are unable to fulfil the requested delivery within Westminster or neighbouring locations, or in cases of suspected fraud or breach of these terms.
3.1. We undertake to deliver your order to the specified delivery address on the date agreed.
3.2. For same-day and next-day delivery services within Westminster and nearby areas, relevant cut-off times are displayed during checkout.
3.3. While we strive for timely delivery, precise delivery times cannot be guaranteed due to factors outside our control (such as traffic, adverse weather, or access restrictions). We cannot be held liable for delays where such circumstances occur.
3.4. In the event that the recipient is unavailable at the time of delivery, our courier will follow any special delivery instructions specified by you or attempt to leave flowers with a neighbour or in a safe place. A delivery notification will be provided accordingly.
3.5. It is your responsibility to ensure that all delivery information is accurate and updated. Flower Delivery Westminster cannot be held responsible for failed deliveries caused by incomplete or incorrect address details.
4.1. All prices shown are in GBP (£) and include VAT where applicable.
4.2. Payment must be received in full before the order can be processed and dispatched. Accepted payment methods will be presented at checkout.
4.3. By providing your payment information, you confirm that you have authority to use the chosen payment method.
4.4. Transactions must be completed through the secure payment facilities provided on our website. We do not accept cash or payment upon delivery unless expressly stated during the order process.
4.5. Should payment be declined or reversed for any reason after dispatch, we reserve the right to reclaim the amount owed and, if appropriate, request the return of goods or halt fulfilment of your order.
5.1. You have the right to cancel your order with Flower Delivery Westminster in accordance with UK consumer law.
5.2. Should you wish to cancel or amend your order, please do so as soon as possible by following the instructions provided during your order process.
5.3. Cancellations and amendments are generally accepted if your request is received before your flowers have entered preparation, which is typically up to 24 hours before the scheduled delivery time.
5.4. Due to the perishable nature of flowers, cancellations or amendments requested after orders have been prepared or dispatched may not be possible.
5.5. In the rare event that a cancellation is accepted after dispatch, you may bear the associated costs or delivery charges.
6.1. On occasion, certain flowers or products may be unavailable due to seasonal variations, supply issues, or market conditions. In such instances, we reserve the right to substitute with similar items of equal or greater value, maintaining as close a match as possible to the original design.
6.2. We aim to represent all products accurately. However, the actual flower arrangement received may differ slightly from the images displayed on our website due to natural variations and availability.
7.1. Flower Delivery Westminster is committed to providing fresh and high-quality flowers to our customers.
7.2. Should you be dissatisfied with the quality or condition of your flowers upon delivery, please contact us promptly so we can investigate and seek to rectify the issue.
7.3. For any grievances, please provide relevant details such as your order reference, a description of the issue, and a photograph (where practical), within 48 hours of delivery.
7.4. We reserve the right to request the return of the faulty product for review before issuing a replacement or refund, at our discretion.
8.1. We will not be liable to you, or any third party, for any indirect or consequential loss or damages in connection with your use of our online flower delivery service, or for any failure to deliver flowers within Westminster and its surrounding areas where such failure is due to circumstances beyond our control.
8.2. Our total liability to you in respect of any losses arising under or in connection with the online order, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the price of the order.
8.3. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded under applicable law.
8.4. You agree to indemnify, defend, and hold harmless Flower Delivery Westminster and its affiliates against any claim, liability, damages or costs (including legal fees) arising from your breach of these terms or your improper use of our flower delivery service.
9.1. By using our site and services, you agree to provide information that is current, complete, and accurate.
9.2. You shall not attempt to gain unauthorised access to any part of our website, server, or data.
9.3. You will use our services only for lawful purposes and in a responsible manner that does not infringe the rights of others or restrict anyone else's enjoyment of our flower delivery services within Westminster and nearby areas.
10.1. All website content, including images of bouquets, product descriptions, logos, and branding, remains the intellectual property of Flower Delivery Westminster or our licensors and may not be copied, reproduced, distributed or used in any way without our prior written consent.
10.2. You are permitted to make copies of portions of our website for placing an order or as reasonable for your own record-keeping, but not for any commercial purposes.
11.1. Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy and all applicable UK data protection legislation.
11.2. By placing an order, you agree to the collection and use of your information as outlined within our privacy practices.
12.1. Flower Delivery Westminster reserves the right to modify or update these Terms & Conditions from time to time, without prior notice, to reflect changes in our practices or relevant regulations.
12.2. Any new or amended terms will become effective from the moment they are uploaded to our website. Continued use of our services constitutes your acceptance of those changes.
13.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes arising from these terms or from your use of the Flower Delivery Westminster service will be subject to the exclusive jurisdiction of the courts of England and Wales.
14.1. If any part of these Terms & Conditions is found to be unlawful, void, or unenforceable, that part shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
14.2. No waiver by Flower Delivery Westminster shall be construed as a waiver of any proceeding or succeeding breach of any provision.
14.3. These terms constitute the entire agreement between you and Flower Delivery Westminster in respect of your use of the online flower delivery service, superseding any prior agreements or communications.
These Terms & Conditions apply equally to all customers in Westminster and its neighbouring areas who use our online flower delivery platform for the purchase and delivery of flowers and related goods.
If you have questions or require further clarification about these Terms & Conditions for online flower delivery in Westminster, please reach out using the contact information provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
